Transition Resources Hub

Effective January 1, 2025, TTC commercial crew payroll processing will transition to our CAPS payroll system. This change is part of our commitment to enhancing your experience, improving security, and streamlining our services.

We understand this will be a shift for you, and we have resources in place to help.

Employees coming to you with questions? Send them our Employee FAQs with resources specifically for them.

Continue reading below for more info.

Click here for Operational FAQs

Updated Payroll Service Provider Documents      
Effective January 1, 2025, your crew payroll will be processed under New CAPS LLC, our dedicated Employer of Record entity for Commercial Crew clients. Timecards, onboarding documents, and a W-9 form can be found on the Forms page or below:
     W-9 for New CAPS, LLC
     Timecard (for both union and nonunion crew)
     Other payroll forms (including tax, mileage log, kit rental, and direct deposit forms)

Workers' Comp Certificate
For any workers' comp certificate requests, please reach out to workcomp@castandcrew.com.

Egnyte - Secure File Sharing
Beginning January 1, 2025, you’ll use the Egnyte platform for exchanging payroll documents with your payroll coordinator. Payroll documents submitted via email will no longer be accepted. Learn more about Egnyte here.

If you currently use TTC Online to add crew and assign onboarding documents and timecards, you’ll continue using that platform for these tasks.

How do I use Egnyte to exchange payroll documents with my coordinator?
Detailed step-by-step instructions can be found in Walkthrough: Using Egnyte for CAPS

Do I need to let my payroll coordinator know when I’ve submitted documents in Egnyte?
Yes, please alert your payroll coordinator via email after you’ve submitted documents in Egnyte.

Have additional questions? Please reach out to us at ttcclientsuccess@castandcrew.com.